How to cancel.

Settings → Billing → Cancel LADLE. It's one button. Confirmation is a modal with two equally-weighted options: "Keep it" and "Confirm cancel". No retention offer, no discount pop-up, no "are you sure" loop after the first confirmation.

Once you confirm, cancellation takes effect at the end of your current billing cycle. Between now and that date, everything works exactly as before — chat, files, project context, all of it. On the cycle end date, your subscription status flips to "canceled" and the next month's charge does not happen.

Your account and chat history stay for 30 days after cancellation. Log back in and re-subscribe within that window and everything is where you left it. Wait past 30 days and the account plus history is permanently deleted (see the export article — do that before the window closes if you want your data).

Your final month's $8 to WFP still gets bundled into that month's donation batch. That isn't a refund the other direction — you paid for the month, so you fund the meals for the month. The receipt appears in the normal end-of-month ledger with your subscription counted.

If your card was mistakenly charged after you cancelled, email support with the date. Refunds process within 5-7 business days back to the original payment method. This is very rare — Stripe cancellations are near-instant — but occasionally happens if a cancellation confirmation didn't register.