Most user-facing errors in LADLE trace to a small set of causes: network hiccups, browser cache issues, hit rate limits, unsupported file types, or upstream Anthropic API blips. This page enumerates each with the specific resolution. Save it as a first-response reference.
Streaming responses don't start (spinner forever)
Most likely: a corporate firewall blocking Server-Sent Events. Test at ladle.chat/status/sse-check — if that fails, your network blocks streaming. Workaround: turn off streaming in Settings → Advanced (falls back to complete-response mode); reach out to your IT team to whitelist *.ladle.chat for SSE. Less likely: your session token expired mid-request; refresh the page.
File upload fails
Fails at upload with a specific error message. Match the message to the fix.
Rate-limit banner appearing
You're near the end of this cycle's compute allowance. At 90% the Deep model pauses and Fast (Haiku) keeps working; at 100% new sends stop until your cycle resets, and the message names the reset date. Reading, search, library and exports keep working either way. Options: switch to Fast, wait for the reset, upgrade to Max 5x, or use Projects to cut redundant file re-processing. See /docs/usage-limits.
Chat won't load (blank screen)
Hard-refresh (⌘⇧R / Ctrl-F5). If still blank: browser cache. Open the site in a private / incognito window; if that works, clear the site's cache in your browser settings. If neither works: /status may show a service incident. Report at help@ladle.chat with your browser + OS if not.
Citation links lead nowhere
A cited URL 404s or has been paywalled since retrieval. Report via help@ladle.chat with the chat URL — we log source-integrity issues and improve the retrieval filter. Not a bug in your chat; the source moved after the answer was composed.
Answer doesn't use web search when you expected it to
Search is off by default and requires explicit enable (composer toggle, ⌘K, or a prompt asking for a search). Check the answer's right rail: if it shows `NO SEARCH` the model didn't retrieve. Enable and regenerate with ⌘R.
Card charged twice, refund not appearing, subscription cancelled unexpectedly
Email support@ladle.chat with your account email and the specific problem. Duplicate charges are refunded same-day; refund-not-appearing usually means bank clearing (3-7 business days depending on issuer). Unexpected cancellations: check Settings → Billing → Payment method for expired card; also check your email spam folder for our billing notices.
When to file a bug report
If the failure is reproducible, name the specific steps + the version (Settings → About → App version). Attach a screenshot when possible. help@ladle.chat for support, report@ladle.chat for content/abuse. Include no chat content unless it's essential to the bug.
Docs: Usage limits · File types and limits